Communication: Nonverbal and Verbal Cues

When it comes to communication, it's important to recognize that it goes beyond just words. Communication encompasses both verbal and non-verbal forms of expression. Surprisingly, research reveals that a significant 65% of communication actually takes place through nonverbal communication cues. This means that our facial expressions, gestures, and body language play a huge role in conveying messages to others. Additionally, studies also indicate that people typically only remember or retain a mere 25% to 50% of what they hear.

It's fascinating how nonverbal communication cues hold so much significance, yet many remain oblivious to their meaning and therefore miss out on crucial information being conveyed. It's remarkable how movements our bodies make can unconsciously communicate various messages to those around us. Some of these nonverbal communication signals are more impactful and profound than others, adding an extra layer of complexity to our everyday interactions.

Nonverbal Communication areas of focus include:

• -Eyes - Are they directed at you? Where do they look when answering a question?

• -Head movement. Are they nodding in agreement?

• -Lips. Do they smile? Is it a sincere smile or forced?

• -Feet. Where are they pointed? When seated, what is happening?

• -Legs. Which way are they crossed? Are the knees closed or open?

• -Arms. Are they crossed in a defensive posture?

• -Hands. What are they doing?

Too many people focus only on what is happening verbally and are only focused on themselves, rather than having a true conversation. They often more focused on what they want to say rather than the messages in the conversation. Verbally, folks could be so much better if they practiced some basic skills:

Verbal Communication areas of focus include:

• -Listen - Listen - Listen. -Shut up and wait until the other person finishes speaking. Don't talk over them.

• -Ask open ended questions and ask follow up questions.

• -Paraphrase what you think you heard and get agreement.

• -Don't try to One-Up the speaker. It's not a competition.

• -Don't turn it around and try to make it about yourself.

• -Don't dismiss or minimize the other person's concerns as a way to sooth them.

• -Don't lecture, Insult or give advice unless it's requested.

• -Follow up if they are hurting and don't commit to an action you can't do.

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